High-impact research without the overhead.
You get deep expertise, hands-on support, and tight collaboration with your team without paying for layers you don’t need.
I’ve helped great companies at ↓
SERVICES
Research Strategy
Systems Setup
Live Research
Team Coaching
Hiring Support
Continuous Discovery
UXR Toolkits
Company Workshops
Democratization
Not just a researcher.
I’m your partner.
Working closely with your Product Managers and Designers to make research fast, practical, and decision-ready.
Without the expenses of a large team, office rent and a big retainer, your costs stay down while value increases.
Let’s talk →
Efficiency & Value
RESEARCH THAT FITS & SCALES
Drop into any stage—early discovery, messy middle, or post-launch cleanup. The work meets your team where they are and helps unblock what’s next.
DECISIONS, OVER DECKS
Clarity for teams who need to ship. The right signals, at the right time, in the right format to act on.
TIGHT COLLABORATION
I work directly with PMs, designers, and leads, inside real work. No middle layers. Just focused input that makes the research stick.
SELECTIVE PARTNERSHIPS
I work with a few great teams at a time. That means full attention, faster ramp-up, and a sharper impact on the work that matters most.
Hello.
I’m Nikki.
User Research Advisor & Consultant
One of the strangest research interviews I’ve ever run was with a participant in rural France who spent half the call showing me their spreadsheet system for tracking cheese expiration dates.
It was part of a diary study on food waste. I was expecting vague fridge habit, maybe a few sticky labels or forgotten leftovers. Instead, I got pivot tables, macros, and backup USBs. I nearly wrote that person off as an edge case. But once I started comparing sessions, the pattern was clear: anyone with even the smallest system wasted less food. It didn’t matter where they lived or how much they earned.
That single insight shifted the entire project. The team stopped thinking about reminders and tips and started focusing on how to help people build their own tracking systems. That shift shaped how a grocery delivery app designed its planning tools.
That study changed how I work. It reminded me how easy it is to miss the good stuff when you’re too focused on confirming a hunch.
Since then, I’ve coached researchers at Google, Amazon, Meta, Spotify, and early-stage startups under pressure to move fast and get it right. I’ve helped them make their work land, get buy-in when it counts, and influence without spinning their wheels. I’ve trained PMs, built research systems, and run critical studies when teams were too close to the problem to see it clearly.
Now I run Drop-In Research. I work with a small number of teams each year. I stay close to the work. No layers, no handoffs. Just clear, focused input where it actually matters.